FREE – INSURED – GUARANTEED
We are in the business of making happy people even happier. Your peace of mind and confidence is paramount to us.
So, we make it easy to shop from Canada with free, 3-5 day, always insured shipping for online orders. As simple as 1-2-3… Your satisfaction is guaranteed.
FedEx Priority Shipping within Canada is free for all online orders over $500.
Rest assured all duties & taxes are calculated at checkout. We guarantee the landed cost, which means no additional charges upon delivery.
For all online orders below $500, there is a flat rate shipping charge of only $20 to anywhere in Canada.
2. Risk Free – Always Insured
Insured from our door to your door – all Spence online orders are fully insured at no cost to you. While en-route to you, your shipment is always risk free.
Your peace of mind and security is very important to us. Thus, your signature will be required, upon receipt, regardless of the arrangements you may have with FedEx.
3. Next Day Shipping
Your made-to-order diamond ring will take approximately 14 days to be handfinished by our team of master craftsmen. Majority of our collection of diamond jewelry, things not rings, are ready for immediate delivery. Please read our When to Expect Your Order page for clear details on when to expect your selected handfinished diamond jewelry.
*For Christmas, don’t sweat it. We have got you covered. Please inquire in store to discuss delivery options in time for Christmas.*
Once your online order is ready to be shipped, via insured FedEx Priority Overnight, all shipments within Canada will arrive within 3-5 business days. If your order is scheduled to ship out on a weekend day or statutory Canadian/BC provincial holiday, your order ship days will commence on the next business day.
If you wish, you can also follow every step your shipment takes along the way with FedEx’s detailed order tracking systems.
Your secret is safe with us. The surprise factor will remain safe, with your Spence shipment arriving in a standard courier branded package.
Each handcrafted Spence jewelry piece is presented in a Spence branded gift box.
In the unlikely circumstance you would like to return your online purchase, we will guide you through the steps to have your shipment returned. All you have to do is contact one of our friendly Online Customer Service Representatives, for online orders only, at email@example.com.
Please review our Satisfaction Guaranteed: Returns page for more details on how to arrange a return of an order purchased online.
Shipping to an Alternate Address
If desired, we will be happy to ship your online order to an alternate address, other than your billing address. For security reasons, you will have to contact your credit card company and have the alternate shipping address added to your account. This helps protect you from fraudulent charges to your credit card.
If you would like to arrange delivery to a FedEx location, please contact our Online Customer Care Center at firstname.lastname@example.org.